The Better Business Bureau, also known as the BBB, is a non-profit organization that assigns rankings to businesses, charities, and non-profit organizations.
Just like in school, an organization receives a ranking on an A+ to F letter scale. There are several factors that determine what this grade is, including:
The number one factor that can lower your rating are outstanding complaints from customers. Handling these complaints in a timely manner as they happen can help increase your score. Using these complaints to improve how your business is run, to help decrease the amount of complaints you receive in the first place, can help over time.
If you want to leave a review on the BBB about a company that you did business with, first you will need to go to the BBB website. Next, you will need to find the business that you want to leave a review about. Keep in mind that many businesses have the same name, so make sure you pick the right one. You will then leave a review from between 1 to 5 stars. While you don’t need to leave an explanation why, the more detail you are able to provide, the more likely you are to help another consumer.