Here some commonly asked questions regarding the new chip card technology.
Whenever you use your card at a chip-activated terminal, the embedded chip generates a one-time use code. This code is virtually impossible to counterfeit and helps reduce in-store fraud.
You can use your card at any place that accepts VISA credit cards.
For the time being, yes. If a merchant is not yet chip-activated, but still accepts VISA, you can continue to swipe your card. In time, using the chip technology will be required.
No. There are no additional fees to use a chip card.
New cards are currently being sent to our members whose cards expire between August & December 2016. All new cards and reissued cards from this point forward will come with chip technology.
Once you receive your new card, you will be directed on how to activate it. Remember to call from the primary number associated with your account when doing so. You can check what this is in home banking. During the activation, you will be asked to provide the last four numbers of your social security number.
After the card is activated, you can begin using it immediately and discard the old one. Any automatic bill pays that go to that card will then need to be updated with the new card’s information.
If you have any other questions or concerns, please feel free to stop by any of our branch locations or call card services at (801) 260-7600.